I knew this would be a difficult step. Every time I deal with someone in the service industry is seems like a difficult step these days compared to years gone by. I'm not sure why it is. Changing societal demands or changing ethics perhaps? Whatever it is, when my wife demanded that I needed to get at least four quotes for our kitchen addition project, I had to bite my lip to keep from laughing.
I dutifully got the names of four contractors in our area that I've heard good things about and made the phone calls one morning. In two instances, I was able to speak with a live person who promised to pass on my request to someone who would call me back. In the other two cases I am forced to leave a message with the promise that someone would call me right back.
A week goes by.
Finally I get a call back from the contractor I thought would most likely call me back. He happens to live on the next hill over from us and I know his kids and wife fairly well since the kids sometimes ride the bus with my daughter. I had never met him though personally other than to wave whenever he drives by and I happen to be out in the yard doing something. We met and he seemed like a really nice fellow and after showing him the project promised me he would get back to me in a few weeks with a quote.
Another week goes by.
I finally get another call from the company I most likely think we will choose since they come highly recommended by absolutely everyone. They set up an appointment for the following week and then don't show up. I call back and get apologies and it is rescheduled for Thursday evening of that same week. Thursday morning they call me up saying they really don't want to quote it since it will be six months out and want me to call them back in a couple months. I tell them that I'm okay with the timeline and if we have to adjust prices in six months that will be fine but I would really like someone to at least give me a rough quote so we can see if we are in the same ballpark and get on a waiting list which I doubt will ever be shorter than six months. He reluctantly agrees to these terms and tells me he will be there at six. At five o'clock, I get a call from the secretary saying that a family emergency happened and that they would have to call me back on Friday to reschedule. The call never comes.
Immediately I want to interpret that they just aren't interested in the project and move on. In fact, I fully figured they would never call back. But after a weekend to cool my jets, I decided to give them the benefit of the doubt and call back the following Monday. He immediately apologized upon hearing my name and scheduled a meeting for the following day. This time he did show up and he seems like an excellent fellow to help with this project. I think we would click well and they would do a great job. He promised to get back to me in a few weeks with a quote and offered several more apologies for the previous two meetings he missed.
That brings me up to now. The remaining two companies I called have yet to call back. I have since called a fifth company that somebody else recommended highly and spoke with the owner who promised to call me back later that week to set up an appointment. Two weeks have passed and he still hasn't called either. I fully suspect that two quotes will be all I will get, assuming both of them deliver quotes in a few weeks as promised.
This is why I laugh every time someone says to get four or more quotes. It just never seems to work that way. Based on my average, I would expect to have to call at least ten companies to get four quotes back. And it doesn't seem limited to the construction trades either. I have the same problem trying to get a repairman to call back, a heating and air conditioning person to show up, or really anybody in the service trade.
The good news is that from what the two contractors had hinted at for costs seem to be well within our budget even if we hire them to do everything and not just the outside work as I initially desired. It might mean that I will have to work on another project altogether while they do a turnkey job. Time will tell.