I'm not sure if I have caught the hint yet or not but I think I am beginning too. Let me explain. When we bought this house, the bank screwed up the loan causing but stress and delays in the process. When we sold our previous house, the same bank screwed up the loan causing much stress and much much longer delays in the process. Now it appears as if the bank has screwed up yet again with our insurance. I think they are hinting that they don't want me as a customer.
When we signed up for our loan, we also set up an escrow account to automatically pay our insurance and property taxes. We have done that in the past (with the same bank) and it works slick since I don't have to think about it. It just happens. So we set it up this time too.
After I received the third refund in the mail from my bank and a letter stating that I was required by the terms of the mortgage loan to have hazard insurance on our home, I began to suspect something was up. I called my insurance company first and they said that I was indeed insured but that the bank can't seem to get it entered into their system correctly. They have been going back and forth for a month and just the previous week had faxed the bank our entire policy over again.
The bank on the other hand first told me that I was insured until I asked them to pull up my account and see if my policy expired on September 24th as their letter stated. They did and said oops, their fault. Then they went right into a blame game against our insurance company stating that they keep switching policies. In order to drop one house and add another, we did have to switch policies but only ONCE. So I kindly asked the bank to get their act together and find out what was wrong.
The bank returned my request the following day, the first time they have ever returned a call in this entire affair, and said that I wasn't getting refunds from them. Huh? I read them the check which was issued by the bank and said hazard insurance refund right on it. The bank again back tracked and said it was the fault of the insurance company and that they needed to send them the policy again. And so the fight goes on and I'm here in between hoping that the insurance company is right, and all the paperwork which shows that they are, the I have hazard insurance. I will never be doing another loan from this bank again.